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Chat for Jira Service Management

Live chat for Jira Service Management

Chat with your customers and handle their requests in real-time. Seamlessly integrate live chat with issues and support requests in Jira.

Chat with your customers directly from Jira Service Management ticket

Using a chat widget on your customer portal or a web site, you can chat with your customers in real-time and seamlessly turn these conversations into Service Management requests and comments

Chat for Jira Service Management example

Update issues with chat
messages on-the-fly

Customer's messages are saved as comments in the Service Management requests. Customer sees your public comments as messages in the chat, providing a seamless integration between conversations and issues.

Chat for Jira Service Management pic 1

Monitor request queues and team's availability with our chat tool for Jira

Live updates of Service Management request queues with issues created from chat messages. Supporters can determine when they are visible as online. Your customers know when you are available for chatting.

Chat for Jira Service Management gif 1

Get Chat for Jira Service Management now

Available from as low as 10$/month
Up to 10 users
11 - 100 users
per user/month
Check out full pricing on Atlassian Marketplace
10 users
perpetual license
100 users
perpetual license
Check out full pricing on Atlassian Marketplace
50 users
500 users
Check out full pricing on Atlassian Marketplace
1-3 agents
perpetual license
4-5 agents
perpetual license
Learn more about per-agent pricing

Works perfectly

Works perfectly within the portal, on mobile screens and on external web sites. The (auto refreshing) agent issue view allows agents to interact with the customers from within JIRA naturally. Every chat conversation becomes a request instantly - keeps customers and agents in context
Thomas K.
Atlassian Top Rated App

This app is really great!

Before we used other solution but wasn't comfortable when we start to use JIRA Software. Now we have all request from a client in one place.
Damian C.

Spartez Software Products Documentation

Learn more about Spartez Software products. Read how to install, configure and get the most out of Chat for Jira Service Management.

Explore documentation