Asset management solution designed to help with the visibility and tracking of your inventory.
Chat with your customers and handle their requests in real-time. Seamlessly integrate live chat with issues and support requests
The best way to integrate chat
Works perfectly within the portal, on mobile screens and on external web sites. The (auto refreshing) agent issue view allows agents to interact with the customers from within JIRA naturally. Every chat conversation becomes a request instantly - keeps customers and agents in context
This app is really great!
Before we used other solution but wasn't comfortable when we start to use JIRA Software. Now we have all request from a client in one place.
Using a chat widget on your customer portal or a web site, you can chat with your customers in real-time and seamlessly turn these conversations into Service Desk requests and comments
Customer's messages are saved as comments in the Service Desk requests. Customer sees your public comments as messages in the chat, providing a seamless integration between conversations and issues.
Live updates of Service Desk request queues with issues created from chat messages. Supporters can determine when they are visible as online. Your customers know when you are available for chatting.