Chat with your customers directly from Jira Service Management ticket
Using a chat widget on your customer portal or a web site, you can chat with your customers in real-time and seamlessly turn these conversations into Service Management requests and comments
Update issues with chat
Customer's messages are saved as comments in the Service Management requests. Customer sees your public comments as messages in the chat, providing a seamless integration between conversations and issues.
Monitor request queues and team's availability with our chat tool for Jira
Live updates of Service Management request queues with issues created from chat messages. Supporters can determine when they are visible as online. Your customers know when you are available for chatting.