JIRA Service Desk® responses automated
Need to improve and speed up your responses to user comments? Canned Responses for JIRA to the rescue!
Canned Responses for JIRA
Atlassian verifiedAccurate and quick responses in JIRA® and Service Desk®
Benefits:
- Reuse your previously composed comments in similar contexts
- Prevent mistakes in issue specific elements in your responses
- Standardize responses for your team
Features:
- Composing templates for comments
- Visibility scopes: personal, global and for each project
- Easy access with auto-completion in all comments fields
- JIRA Service Desk comments support
Canned Responses proudly support
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Why Canned Responses
Reuse and standardize to increase productivity
Create custom comment templates using dynamic macros or convert your existing comments. Share best templates with your teammates.
No more mistakes or copy-pasting in comments
Tired of typing responses by hand? Easily find and apply templates to any comment in JIRA.
Speed up your Service Desk team workflow
Designed specifically for fast-paced environments like help-desk or call-centres when time is precious but so is response accuracy.
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JIRA Service Desk integration
In JIRA Service Desk® 2.0 both comment field types are supported: internal comment and respond to customer. -
Create once, use multiple times
You can reuse parts or whole comments you've already written. -
No more typos
By using our quick macros, you can easily insert such elements as assignee or reporter names, customer greetings, custom instructions, and so on. -
Canned Responses settings
You can manage your canned JIRA comments here. In the free version, only personal templates are available. -
Befriend macros
Use macros to quickly fill in necessary data. -
Convert existing comments to templates
Save the best of your comments and make them available to your team to keep the quality level of your responses. -
Saving comments as canned responses
Select the main properties and save your new template. -
Now it's time to use it
Once you are set, you can select your canned responses from the comment panel.
