Accurate and quick responses in Jira® and Service Desk®

Benefits:

Features:

Canned Responses Pro proudly support

Create custom comment templates using dynamic macros or convert your existing comments. Share best templates with your teammates.

Tired of typing responses by hand? Easily find and apply templates to any comment in Jira.

Designed specifically for fast-paced environments like help-desk or call-centres when time is precious but so is response accuracy.

Jira Service Desk integration

In Jira Service Desk® 2.0 both comment field types are supported: internal comment and respond to customer.
Create once, use multiple times

You can reuse parts or whole comments you've already written.
No more typos

By using our quick macros, you can easily insert such elements as assignee or reporter names, customer greetings, custom instructions, and so on.
Canned Responses Pro settings

You can manage your canned Jira comments here. In the free version, only personal templates are available.
Befriend macros

Use macros to quickly fill in necessary data.
Convert existing comments to templates

Save the best of your comments and make them available to your team to keep the quality level of your responses.
Saving comments as canned responses

Select the main properties and save your new template.
Now it's time to use it

Once you are set, you can select your canned responses from the comment panel.