Accurate and quick responses in JIRA® and Service Desk®


  • Reuse your previously composed comments in similar contexts
  • Prevent mistakes in issue specific elements in your responses
  • Standardize responses for your team


  • Composing templates for comments
  • Visibility scopes: personal, global and for each project
  • Easy access with auto-completion in all comments fields
  • JIRA Service Desk comments support

Canned Responses proudly support


Why Canned Responses

Reuse and standardize to increase productivity

Create custom comment templates using dynamic macros or convert your existing comments. Share best templates with your teammates.

No more mistakes or copy-pasting in comments

Tired of typing responses by hand? Easily find and apply templates to any comment in JIRA.

Speed up your Service Desk team workflow

Designed specifically for fast-paced environments like help-desk or call-centres when time is precious but so is response accuracy.

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