You’ll deliver a great experience for customers as they discover, evaluate, and master our products. This role actively collaborates with design, marketing, training, and support teams to ensure a comprehensive approach. A big part of your job will be working with developers, designers and product managers to translate information about the great features we're shipping into useful content (like product-driven help, but also release notes) to help customers get the most out of our products. You’ll also be testing and validating our existing content and finding ways to improve it. As you'll be part of a team of writers, you'll lend others a hand, and seek out their feedback for your own work proactively. You'll even have strong input in text in the user interface of our products and will keep a high quality bar for the various bits of content across all touch points of a product experience. This requires a high level of empathy for our users, so participating in customer interviews makes sure you stay in touch with the needs and wants of your target audience.
On your first day, we'll expect you to have:
We understand that the right words, delivered in the right way, can change minds, spark ideas, solve problems, open doors, avoid trouble, form bonds, create joy, rescue, reassure and unlock tremendous potential. You have the opportunity to work with the majority of Spartez and the larger Atlassian family. You'll be reporting to a design team lead, and as such will be an active contributor in a user-centred design process that includes written content both within our products and in our documentation space. You'll have several tech writing colleagues, first in Sydney but later also in Gdansk, with whom you can spar your work and who will help you and learn from you.