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Chat

New Feature: Chat Dashboard Integration with Canned Responses

We listen to our users, hear their needs, and based on the feedback, we improve our apps to make them work better and better with every new release. We recently introduced the Canned Responses feature in the Chat for Jira Service Management based on customer feedback. It allows agents to respond to customer requests quicker as there is no need to copy and paste if there is a standardised message to send out. Agents can store greetings and closing template to handle each customer quickly and provide a faster response time.