Canned Responses

We listen to our users, hear their needs, and based on the feedback, we improve our apps to make them work better and better with every new release. We recently introduced the Canned Responses feature in the Chat for Jira Service Management based on customer feedback. It allows agents to respond to customer requests quicker as there is no need to copy and paste if there is a standardised message to send out. Agents can store greetings and closing template to handle each customer quickly and provide a faster response time.

Our team has kicked in into 2021 and today we are super excited to announce that as of Jan 12th, 2021 an option to migrate native JSM templates to Canned Responses is now available to the app users.

Over the last weeks, our Canned Responses team was focused on delivering new improvements to templates available in the app. Today we are happy to present the outcomes of our work.

As of February 1, 2020 we are updating the pricing for one of our apps, Canned Responses Pro Templates for Jira. The upcoming price changes take effect for our Server, Data Center and Cloud versions on February 1, 2020.

Looking for a way to optimize comments in Jira issues? With Canned Responses Pro application, you can create comment templates on Global, Project, and Personal level. With the latest app updates, you can now make the most your templates, by exporting and importing them to and from a CSV file. In this blog post, we’ll share how to go through the process step by step.

What comes to your mind when you hear about product updates? In most cases, we expect to see minor changes, bug fixes, and compatibility improvements in the version release notes. This time however, the Canned Responses Pro Templates for Jira update is different, and we are happy to share the details with you.