We listen to our users, hear their needs, and based on the feedback, we improve our apps to make them work better and better with every new release. We recently introduced the Canned Responses feature in the Chat for Jira Service Management based on customer feedback. It allows agents to respond to customer requests quicker as there is no need to copy and paste if there is a standardised message to send out. Agents can store greetings and closing template to handle each customer quickly and provide a faster response time.
Our team has kicked in into 2021 and today we are super excited to announce that as of Jan 12th, 2021 an option to migrate native JSM templates to Canned Responses is now available to the app users.
Over the last weeks, our Canned Responses team was focused on delivering new improvements to templates available in the app. Today we are happy to present the outcomes of our work.