Canned Responses Pro Templates for Jira Update: Increase Your Team Efficiency Even More

What comes to your mind when you hear about product updates? In most cases, we expect to see minor changes, bug fixes, and compatibility improvements in the version release notes. This time however, the Canned Responses Pro Templates for Jira update is different, and we are happy to share the details with you.

A bunch of new features have been delivered recently. These updates can be grouped into two categories:

  • Improving users’ experience;
  • Expanding the use of Canned Responses Pro for Jira.

We hope that you will find this upgrade useful for you and your team.

Export/Import templates feature

Are you going to migrate between Jira instances or even from another solution to Jira?

We added Export/Import feature to Canned Responses Pro for Jira Cloud, Server, and Data Center. No matter what direction you are going, you can easily take your templates with you!

Moreover, having backups of templates is always a good idea.

Templates for Jira Issue Description and Custom Text Fields

Create new templates and use them to automate bug reports, feature requests, and other repetitive tasks.

Canned Responses Pro templates are now available in Jira issue description and text (multi-line) custom fields.

Canned Responses Pro for Jira - Issue Description Templates Just think how much time your team will save thanks to this feature!

This feature is available for Jira Server and Data Center only.

Organize Jira Templates into Folders

You asked, we delivered. You can now group your templates into folders and make it easier to navigate amongst dozens of your canned responses.

Moving your current templates to folders doesn’t require any special actions. You can separate the folder from the templates that belong to just by adding double colons.

For example, this construction Folder1::Template1 means that you put Template1 into Folder one.

It is easy, isn’t it?

This feature is available for Jira Server and Data Center only.

Summary

Canned Responses Pro was developed with the aim to increase the productivity of support and service desk teams. We continue working in this direction, but we also can see how valuable the app usage extension can be for our customers.

We are always happy to hear your thoughts and feedback.

Try new Canned Responses Pro and let us know how you like this update!